How It Work?

We've made the order process incredibly quick and easy. Pet owners often have their hands full so it was important to us to make the order process really simple.

STEP 1 - PLACE YOUR ORDER
• Choose your portrait style. We have portraits to suit male and female pets.
• Upload your pet photo using the upload button on the product page. Make sure your photo follows our Photo Guidelines listed below!

STEP 2 - CUSTOM ART CREATION
• Our expert designers will create your personalized pet portrait with care and attention.
• We use proprietary design techniques, transformative photo re-touching and professional blending processes in our design house to produce your canvas art. We do not paint from scratch. We're a digital design team.
• We'll go through an in-house quality check to ensure your unique pet artwork is absolutely perfect.

STEP 3 - PRINT AND SHIP
• We'll print your one of a kind pet art masterpiece on to your chosen product.
• Once we have done one last quality check, we'll carefully package your order and ship it to your doorstep.
• You'll receive your parcel tracking number as soon as it's available.

PHOTO GUIDELINES - PHOTO TIPS FROM OUR EXPERTS!


• Take your pet photo showing your dog face & neck clearly
• It works best if the pet is looking away from the camera
• Outdoor natural daylight always results in the best photos. Try to avoid bad lighting!
Avoid uploading blurry photos

Please note: We use the exact photo you upload with your order, during our artwork creation process. So make sure that the angle works well with your chosen portrait template, that the fur color is true to real life, and that you are overall happy with the photo you upload. We do try to adhere to any notes added to orders but cannot guarantee it. E.g. we can indeed remove red eye, but we can't make your pet's mouth open, if it is closed in the photo.

If we receive a photo that doesn't follow our guidelines, we cannot guarantee that the final edit will come out as you want it to. We cannot offer replacements in these cases, so take your time to take a good photo.

* Image Policy

- If we receive your unclear image, our stuff will contact you asking for better quality image. 
- Within 72 hours, if we get no response from your side, our artist would continue to use that image to design. In case the art is not performing well enough, both sides (we & you) all have to accept.